At OMPRAGAM (OPC) Private Limited, we understand that plans can sometimes change. Our Refund & Cancellation Policy explains the terms applicable to cancellations, rescheduling, and refunds for event management services and party/event packages purchased through our website or directly from our team.

By placing a booking with OMPRAGAM, you acknowledge and agree to the terms below.

1. Booking & Advance Payment

Event bookings may require an advance payment to confirm the selected package, event date, venue, vendors, materials, manpower, and other arrangements.

Once a booking is confirmed, OMPRAGAM may begin making arrangements and commitments with third-party vendors based on the customer’s requirements.

The advance payment may therefore be non-refundable, fully or partially, depending on the cancellation date and costs already incurred.

2. Cancellation by Customer

If you wish to cancel an event booking, you must contact OMPRAGAM as soon as possible through our official contact details.

Refund eligibility will depend on:

  • The date of cancellation
  • The event date
  • Services already arranged or provided
  • Payments made to third-party vendors
  • Customized materials or services already ordered
  • Venue or equipment reservations
  • Other non-recoverable costs incurred for the event

Any refundable amount will be determined after deducting applicable non-refundable costs and expenses already incurred for the booking.

3. Cancellation Close to the Event Date

Cancellations made shortly before the scheduled event may not qualify for a refund because significant planning, procurement, vendor bookings, manpower allocation, transportation, and other arrangements may already have been completed.

In such cases, the amount paid may be partially or fully non-refundable depending on the circumstances.

The applicable cancellation terms for your specific booking will be communicated at the time of confirmation wherever applicable.

4. Customized Orders & Services

Customized event arrangements, decorations, designs, printed materials, personalized items, special equipment, catering arrangements, or other made-to-order services may not be eligible for a refund once work or procurement has started.

If a customer cancels a customized service after the preparation or procurement process has begun, OMPRAGAM may deduct the costs already incurred.

5. Rescheduling an Event

Customers may request to reschedule their event by contacting OMPRAGAM in advance.

Rescheduling is subject to:

  • Availability of the new event date
  • Availability of vendors and service providers
  • Venue availability
  • Package availability
  • Additional costs resulting from the date change

A rescheduling request does not automatically guarantee that the original booking terms or price will remain unchanged.

If the new date involves higher vendor, venue, transportation, material, or service costs, the customer may be required to pay the applicable difference.

6. Refund for Unavailable Services

If OMPRAGAM is unable to provide a confirmed service and an alternative arrangement cannot reasonably be provided, the customer may be eligible for a refund for the affected service, subject to the specific booking terms.

Where possible, OMPRAGAM may offer an alternative service, date, vendor, or arrangement instead of a monetary refund.

7. Cancellation by OMPRAGAM

In exceptional circumstances, OMPRAGAM may need to cancel or significantly modify a booking due to circumstances beyond our reasonable control.

These may include:

  • Natural disasters
  • Government restrictions
  • Severe weather conditions
  • Public emergencies
  • Venue cancellation or closure
  • Major transportation disruptions
  • Vendor-related circumstances
  • Other unforeseen circumstances beyond our reasonable control

Where OMPRAGAM cancels a confirmed booking and cannot provide a reasonable alternative, we will discuss the applicable refund or alternative arrangement with the customer based on the circumstances and amounts already incurred.

8. Non-Refundable Costs

Certain amounts may not be refundable where OMPRAGAM has already incurred costs on behalf of the customer.

These may include, where applicable:

  • Vendor booking charges
  • Venue booking charges
  • Customized products or materials
  • Printing charges
  • Transportation arrangements
  • Equipment reservations
  • Manpower arrangements
  • Catering commitments
  • Decoration materials
  • Third-party service charges

The actual deduction will depend on the specific booking and expenses incurred.

9. No-Show or Failure to Attend

If the customer or event guests do not attend the scheduled event without prior cancellation or rescheduling, the booking may be treated as a completed or cancelled service, and the amount paid may not be refundable.

10. Refund Processing

Where a refund is approved, OMPRAGAM will initiate the refund using the original payment method wherever reasonably possible.

The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

OMPRAGAM is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

11. Partial Refunds

Where only part of a booking is cancelled or a particular service is not provided, the refund, if applicable, will generally be calculated based on the affected service and the costs already incurred.

A partial cancellation does not automatically entitle the customer to a proportional refund of the entire package price.

12. Taxes & Transaction Charges

Where applicable, taxes, payment gateway charges, transaction fees, vendor charges, or other non-recoverable expenses may be deducted from an approved refund, subject to applicable law and the terms of the booking.

13. How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund, please contact us with:

  • Customer name
  • Booking/order details
  • Event date
  • Contact number
  • Reason for cancellation
  • Payment details or transaction reference, where required

Contact Details

OMPRAGAM (OPC) Private Limited
No.16, 2nd Main Road, Vivekananda Nagar,
Banashankari III Stage, Bangalore South,
Karnataka, India – 560085

Phone: +91 90368 43777
Email: ompragarmpvt.ltd@gmail.com
Website: ompragam.com

14. Policy Changes

OMPRAGAM reserves the right to update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the updated date. The policy applicable to a booking will generally be determined based on the terms communicated and agreed upon at the time of booking, subject to applicable law.

15. Contact Us

If you have any questions regarding cancellation, rescheduling, or refunds, please contact our team before cancelling your booking. We will review your request and provide information regarding the applicable terms for your specific event.

OMPRAGAM (OPC) Private Limited
Event Management & Celebration Packages
Bangalore, Karnataka, India
Phone: +91 90368 43777
Email: ompragarmpvt.ltd@gmail.com